We're here to help you succeed.

Contact us at 866.874.8616 and we will help you resolve any issues. For Practice Unite mobile app users, the answers below may be helpful.

Downloading & Upgrading the Practice Unite App

How do I download the Practice Unite App?

For iPhone and iPad users

Please Note: JFK users please contact support at support@practiceunite.com or call 1-866-874-8616 for the download instructions.

Step 1:
Locate and tap on the App Store' icon.
Step 2:
Click on the 'search' icon.
Step 3:
Enter 'Practice Unite' in the search bar available on the top of the screen.
Step 4:
Click Search. The app will appear on the list.
Step 5:
Click on the app.
Step 6:
Click 'Install' and then 'Open' to begin.
Step 7:
Click on 'Send me my Access Code' and follow the instructions displayed on the screen. (The access code will be sent to the email address provided in the previous step.)
Step 8:
Enter the Unique Access Code that was provided to you by Practice Unite.
Step 9:
Accept the User Terms & Conditions.
Step 10:
Choose a 4 Digit Pin #. You are responsible for protecting your pin #. Doing so is critical to protect any Patient Health Information.
For ANDROID users

Please Note: JFK users please contact support at support@practiceunite.com or call 1-866-874-8616 for the download instructions.

Difficulties accessing the Practice Unite App

How do I get my Access Code?

First time users must contact support at support@practiceunite.com or call 1-866-874-8616. Existing users can click on ‘Send me my Access Code’ on the application home page and follow the instructions on the screen.

I am unable to download the Practice Unite app on my Smartphone

Please contact support at support@practiceunite.com or call 1-866-874-8616 if you need the desktop version.

I am unable to download Practice Unite because I forgot my iTunes Password

Please reset iTunes password. Please refer to iTunes instructions.

I am unable to log into Practice Unite and I don’t know why

Uninstall and reinstall the application. If the problem persists please contact support at support@practiceunite.com or call 1-866-874-8616.

I need to reset my 4-digit pin #

Contact support at support@practiceunite.com or call 1-866-874-8616.

I am locked out of the app from entering invalid pin #

Contact support at support@practiceunite.com or call 1-866-874-8616 for further assistance.

Technical difficulties using the Practice Unite App

My phone keeps freezing when using the Practice Unite app
Step 1:
Uninstall the app.
Step 2:
Restart the Phone.
Step 3:
Reinstall the app.
I work in an area where there isn’t any Wi-Fi or cell service; can I still use the app?

The app requites a Wi-Fi or cellular network to send and receive messages.

I have an Android but I don’t see the Practice Unite app in the Google Play store

The app will appear under the App section. If the app doesn’t appear in that section, please click on ‘More’ to see the full list.
(Please note: JFK users must search for JFK Medical Center and not Practice Unite.)

Step 1:
Click on the ‘Google Play Store’ icon.
Step 2:
Enter ‘Practice Unite’ in the search bar available on the top of the screen.
Step 3:
Click ‘Search’.

Updating personal settings

How do I make changes to my sound settings?
Step 1:
While on the Practice Unite Dashboard locate the Settings icon in the top left corner of the screen on iOS devices and top right on Android devices. Taping the icon will bring up the settings menu.
Step 2:
Scroll down and tap “Click to change sounds” under the notifications category
Step 3:
Select the function you would like to change the sound of.
Step 4:
In addition to the various alert choices, silent, vibrate and no messages.
How do I Add/Change my Portrait Photo?
Step 1:
You can personalize your Practice Unite app by adding your photo to your Profile Information.
Step 2:
From the Practice Unite Dashboard, locate and tap the Settings icon in the top left corner for Apple devices, and the top right corner for Android devices. This will bring up your settings menu.
Step 3:
Beneath the “Hide My Cell Phone #” toggle is the “Add/Change Photo” option. Tap this to add your personal contact information.
Step 4:
In the top right corner of the screen you will see “Add Portrait”.
Step 5:
Tap “Add Portrait” and Choose a photo from an existing photo album or take a new photo. You can change your photo at any time by using the same process.
How do I Add/Remove Insurance Plan Participation?

In the settings menu Practice Unite physicians are able to list the insurance Plans with which they participate. Other users seeking to refer patients to physicians who participate in specific plans will find this function helpful.

How do I Add/Remove Special Interests?
Step 1:
In the Settings Menu, attending physicians can include several practice special interests. Other users seeking consultants can search for these terms and locate consultants.
Step 2:
Select the settings icon and scroll down to Practice Unite Special Interests section.
Step 3:
Add your special interests separated by commas, and don’t forget to press update when you are done.
How do I hide my cell phone number?
Step 1:
The Practice Unite app displays the cell phone number of all users under their contact information.
Step 2:
If you would like to block other practice unite users from calling your cell number through the application, tap the Settings Icon located in the top left corner of the Dashboard on iOS Devices and top right next to the refresh icon on android devices. This will bring up the settings menu.
Step 3:
Tap the “Hide My Cell Phone #” toggle and make sure to hit “Update” in the top right corner of the screen
Step 4:
Your cell phone number will no longer be visible to other users and can be turned on and off at any time.
Enabling Coverage to Another User
Step 1:
The Practice Unite Application allows users to divert all Secure Texts, calls, consults and alerts to another user, if, and when they are not available.
Step 2:
To enable coverage tap the settings icon located in the top left corner of the practice unite dashboard On iOS and. This will bring up the settings menu.
Step 3:
Tap the “enable coverage” toggle under your name and NPI #
Step 4:
Tap the “Covered by:” option and select the user you wish to receive any communication directed towards you.
Step 5:
Press “Update” in the top right corner of the screen to complete the process

Using the mobile app’s dashboard

How do I Send a Secure Text and Photo?
Step 1:
While on the practice unite dashboard tap the “Secure Text” icon. This will bring up a list of contacts.
Step 2:
Select the contact you would like to send a secure text message to.
Step 3:
Type your message and tap “Attach Photo” if you would like to include a photo. You can either take a photo, or choose an existing photo if one is saved in your secure photo album. This album is saved on a secure server, not in your Smartphone’s gallery.
Step 4:
Press “Send”
Step 5:
You will be notified when the recipient opens your message.
How do I send a consultation?

You can also choose a “Receipt Confirmation” to be notified if and when the Consultation was read. You also have the ability to review Consults that were sent to you by clicking on the ‘Consult’ icon and clicking on “Consults” in the top right hand corner.

Step 1:
Click on the ‘Consult’ icon.
Step 2:
Search for a physician by name, specialty or patient insurance plan.
Step 3:
Click on “Request Consult”
Step 4:
Enter in the patient’s information, reason for consult and any comments you may have.
Step 5:
Click ‘Send’.
How do I create a Group Message?
Step 1:
First, Select the “Secure Text” icon on the practice unite dashboard. This will bring up a list of contacts.
Step 2:
Locate and tap the “Group Text” Icon in the top right corner of the screen.
Step 3:
If this is your first group text you will have to create a new group by selecting “Add New” in the top right corner of the screen. This will again bring up a list of contacts.
Step 4:
Select the contacts you wish to include in the group message. Name your group, and tap “Save”. This group will now be available the next time you need to reach them.
Step 5:
To delete a group swipe to the left over the group name and tap delete.
How do I delete my text messages?

The messages will be automatically deleted from your phone after 24 hours.

How do I Contact the On-Call Physician?
Step 1:
Each department will have an on call physician. To locate the physician on call, select the on-call icon from the practice unite dashboard. This will bring up a list of the hospital departments.
Step 2:
The on-call physician, along with their contact information and options, will be listed under each department.
What is the Information Icon?
Step 1:
This menu gives you access to several communication functions and all contact information. The menu icon is located to the right of each contacts name under both the secure text, and consults functions.
Step 2:
To view the menu: Click on the Secure Text or consult icon. This will bring up a list of all contacts in the database. You will notice a small “I” to the right of each contact.
Step 3:
Tap the “i” and you will be presented with the options: Send Secure Text, Request consult, Call cell phone, Call office and contact information.
How do I set up a receipt confirmation for sending a secure text?
Step 1:
Click on the ‘Secure Text’ icon
Step 2:
Enter the name of the person you wish to send a secure text message to
Step 3:
Click ‘Send Secure Text’
Step 4:
Click on ‘Receipt Confirmation’
Step 5:
Choose when you would like to be alerted with a notification once your messages have been read or if your message has not been read
My phone says “Initial Syncing” but it has been over 30 minutes.
Step 1:
Uninstall the app.
Step 2:
Restart the Phone.
Step 3:
Reinstall the app.

Accessing the web Desktop app

I want to use the app but I don’t have a Smartphone; is there anything I can do?

A desktop version can be provided to you. Please contact support at support@practiceunite.com or call 1-866-874-8616.

I would like access to the desktop version of the app.

Please contact support at support@practiceunite.com or call 1-866-874-8616 for the desktop version.

I am trying to log into the desktop app and it states “Invalid email and/or password”

Please contact support at support@practiceunite.com or call 1-866-874-8616 for the desktop version.

How do I change my password on the desktop app?
Step 1:
Log in to the desktop application.
Step 2:
Click on the ‘Change Password’ tab.
Step 3:
Enter the new password.
Step 4:
Re-enter the new password in the ‘Confirm Password’ textbox.
Step 5:
Click ‘Update’.
Can you set up multiple desktop users for one office?

Multiple users are allowed to use the desktop application provided they all have a different email address. Please contact support at support@practiceunite.com or call 1-866-874-8616 for further assistance.