Case Study

HIPAA Compliant Secure Messaging App Improves Surgical Coordinated Care & Communications 6X

May 4, 2014 | Uniphy Health

Surgeons and their clinical teams are using Practice Unite, a leading HIPAA text solution, for coordinated care improvements.

Surgeons, PAs and consultants on surgical cases use Practice Unite to determine the need for admission and surgery, to manage changing post-operative conditions, to discuss consultant suggestions and to coordinate discharges. PAs are among the highest users of the camera function, using it to send secure images of ED and post-op wounds to attending surgeons. Surgeons appreciate that the app speeds their consult response times, and regularly use the app to update referring physicians after every case.

The benefits of Practice Unite & HIPAA text to in-patient surgical teams are as follows:


  • Speeds inpatient-related communications 6x
  • Reduced average response time from 30 minutes to 5 minutes
  • Delays between surgeons and other physicians/care team members reduced by an average of 5.5 hours/surgeon/24 hrs.
  • Speeds consult response time from 2-4 hours to 15-30 minutes
  • 10-20% reduction in patient length of stay through facilitated discharge communications
  • At least one in five patients discharged one day early
  • Reduces delays in patient-related communications by 7.5 hours/PA/day (30 minutes/patient, 15 times/day)
  • Facilitates 10 discharge communications to primary care physicians/day


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